Privacy Policy

Last Updated: 8 October 2026

1. Who We Are

Triple AAA Security & Networking is an independent business based in South Yorkshire, providing CCTV, intruder alarm and networking installations, repairs and maintenance.

The business is operated by Christopher Youngs as a sole trader and is responsible for the personal information it collects and processes.

Business Name: Triple AAA Security & Networking

Email: tripleaaacctv@outlook.com

Telephone: 07949 702286

Service Area: South Yorkshire and West Yorkshire

We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you contact us, request a quotation or use our services, we may collect:

• Your full name, telephone number and email address.

• Your postcode, property address or installation location.

• Details of your CCTV, alarm or networking requirements.

• Information supplied through our website enquiry form.

• Quotation, invoice, payment and transaction records.

• Installation details, equipment records and service history.

• Correspondence relating to enquiries, installations and customer support.

We only collect information reasonably necessary to respond to enquiries and provide our services.

3. How We Use Your Information

We use personal information to:

• Respond to customer enquiries and quotation requests.

• Arrange site surveys and installation appointments.

• Supply, install and maintain security and networking systems.

• Process payments, invoices and customer records.

• Provide warranty assistance and after-sales support.

• Comply with legal, accounting and tax obligations.

Our lawful bases for processing personal information may include taking steps before entering into a contract, fulfilling a contract, complying with legal obligations and our legitimate interests in operating and supporting our business.

We do not automatically subscribe customers to marketing communications when they submit an enquiry.

4. Website Enquiries and Google Forms

Our website uses Google Forms to collect customer enquiries.

When you submit an enquiry, the information you provide is recorded using Google Forms and Google Sheets. This includes the submission date and time, contact details, service requested and your enquiry description.

We use this information to review your requirements, respond to your enquiry and maintain appropriate business records.

Google provides the services used to collect and store these submissions. Access to the business response records is restricted to authorised users.

5. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share relevant information with:

• Google: For website forms and customer enquiry records.

• Microsoft: For business email and correspondence.

• Equipment suppliers: Where delivery information is required to fulfil an order.

• Payment and banking providers: To process business transactions.

• Legal or regulatory authorities: Where disclosure is required by law.

Some service providers may process information outside the UK. Where applicable, international transfers must be covered by appropriate data protection safeguards.

6. CCTV and Security System Privacy

During installation, commissioning or maintenance, we may need temporary access to compatible CCTV, alarm or networking equipment with the customer's permission.

We do not routinely collect or retain customers' CCTV recordings as part of our standard installation services.

Responsibility for the lawful operation of installed CCTV systems depends on how and where those systems are used. Customers are responsible for ensuring their ongoing use of CCTV complies with applicable privacy requirements.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary.

• Unsuccessful quotations and enquiries: Normally retained for up to 12 months after the enquiry is closed.

• Customer installation and financial records: Generally retained for up to six years following completion, where required for accounting, tax, contractual or legal purposes.

• Other information: Retained only for an appropriate period based on the purpose for which it was collected.

When information is no longer needed, we take reasonable steps to delete or securely dispose of it.

8. Keeping Your Information Secure

We take reasonable measures to protect customer information against unauthorised access, accidental loss, disclosure or misuse.

Customer records are stored using appropriate business systems, and access is limited to those who need the information for legitimate business purposes.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Request access to personal information held about you.

• Request correction of inaccurate information.

• Request deletion of information where applicable.

• Request restrictions on certain processing activities.

• Object to certain uses of your information.

• Request transfer of information where the right applies.

• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us at tripleaaacctv@outlook.com.

10. Website Cookies and Third-Party Services

Our website is created using Google Sites and includes a Google Forms enquiry form.

Google services may use cookies or similar technologies to provide functionality, security and other services.

You can find further information about Google's data practices at:

https://policies.google.com/privacy

11. Complaints

If you have concerns about how your personal information is handled, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website functionality or legal requirements.

The latest version will be available on our website.

Triple AAA Security & Networking

Always Alert. Always Secure. Always AAA.